Terms & Conditions of sale
PRICING
Prices for all Products are set by the relevant Local Affiliate and will be shown and charged in USD/EUR/GDP in line with the currency selected by the Local Affiliate.
The price of your order will be quoted including or excluding taxes depending on the delivery address:
Products delivered within the USA will be quoted exclusive of sales tax;
The shipping costs will be added at the checkout and will be indicated as a
separate
charge on your order invoice.
Prices on the Site may be modified at any time and without notice.
The price on the Site at the time of ordering will apply to your order unless there is an error or inaccuracy or typographical error in a price, in which case we reserve the right to cancel or refuse to accept any order placed
based on incorrect pricing information. You would be notified of any such decision.
PAYMENT
Payment to the Local Affiliate will be authorized at the online checkout upon order but your card will not be charged until shipment occurs. No order can be dispatched without confirmation from the relevant bank that your payment has been received. Online payment is accepted exclusively by Visa, MasterCard, and American Express credit or debit cards.
You confirm that the credit/debit card being used is yours. Please note that all credit/debit cardholders are subject to validation checks and authorization by the issuer of the card. If the issuer of your payment card refuses to pay or does not for any reason authorize payment, neither we nor the Local Affiliate will be liable for any delay or non-delivery of Products.
By submitting your order on the Site, you expressly authorize us to perform the payment card authorization and, strictly for legitimate purposes and to the extent permitted under applicable regulations, to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your payment card number, to authenticate your identity, to validate your payment caro, to obtain a payment card authorization and to authorize individual purchase transactions.
For your security, your billing name and address must match that of the credit card used
for payment. Online payment uses the SSL protocol, the industry standard in transferring information to process your orders, which offers maximum security. The information transmitted is entirely coded, is not seen nor stored, and is not shared with anyone.
You own a Product once payment in full has been received by the Local Affiliate.
Confirmation of the amount paid will be provided in a Dispatch Confirmation email ano on a paper invoice included in your package.
Please refer to our Privacy Policy for further information regarding secure payment and internet fraud.
PLACING AN ORDER
You can place an order on the Site by adding Products to your basket and following the checkout process. Before placing an order you may always correct any errors you entered, change the basket contents, by adding or removing one or more Products from the basket, or cancel the entire order during checkout before sending your order. You will also have an opportunity to review and edit all of the details of your order, including billing and shipping information, prior to confirming your purchase.
Once you have placed an order on the Site, the Local Affiliate will notify you by email to acknowledge receipt of your order and to provide you with an order number. If the Local Affiliate is unable to fulfil your order following this acknowledgement, you will be contacted by email or telephone advising you of this. Acceptance of your order will be confirmed by an email that confirms that the Products have been dispatched ("Dispatch Confirmation"). A legally binding contract between you and the Local Affiliate will be formed when we send you the Dispatch Confirmation (or, in the unlikely event that a Dispatch Confirmation is not sent due to a processing error, when the Local Affiliate dispatches the Products to you). If you require any information concerning your order, please contact the relevant Local Affiliate quoting your order number.
Your order may not be accepted if a Product you have ordered is out of stock, if there is a Product or pricing error, or if your payment is declined (or otherwise not authorized). Where permitted by applicable law, please note that we and our Local Affiliates reserve the right to reject any offer to purchase by you at any time prior to Dispatch Confirmation.
If you wish to make a change to the Products you have ordered please contact the relevant Local Affiliate via our Contact Us page who will let you know if the change is possible and, if it is, any changes to the price of the Product, the timing of supply or anything else which would be necessary as a result of your requested change.
A Product will be your responsibility from the time it is shipped to the shipping address you provided.
The Products available on the Site, and any samples thereof we may provide to you, are for personal use only. You may not sell or resell any of the Products or samples you purchase or otherwise receive from us.
We reserve the right, with or without notice, to cancel or reduce the quantity of any order to be filled or Products to be provided to you that we believe, in our sole discretion, may result in the violation of our Terms and Conditions.
RETURNS: CANCELLATION RIGHTS
US CUSTOMERS ONLY
At FLEURIT PARFUMS, we stand behind the quality of our products. However, due to the nature of our goods, we do not offer refunds under any circumstances. All sales are final.
REPLACEMENTS:
In the event that a product arrives damaged or defective, we are happy to offer a replacement. To qualify for a replacement, the damaged and/or defective product must be returned for review. We will provide you with a return label, and all you need to do is tape up the shipping box, attach the shipping label, and send it back. Once the product is received and reviewed, a replacement will be sent to you. No replacements will be given otherwise. To request a replacement, please contact our customer support team within 7 days of receiving your order at info@fleuritparfums.com. Provide your order number, a description of the issue, and photographic evidence of the damage or defect.
Eligibility for Replacement:
Replacements are only issued for items that are deemed damaged or defective upon delivery. We do not provide replacements for items due to change of mind or dissatisfaction with the fragrance.
Sample Policy:
To ensure customer satisfaction, we recommend trying our sample sizes or sample sets before committing to full-size bottles. Sample sizes are non-refundable and not eligible for replacement unless damaged upon delivery.
SHIPPING TO THE USA:
Products (except samples) shipped to the USA are shipped via UPS Ground. For this reason, the delivery may take up to a week.
Samples orders are shipped via USPS First Class, delivery may take eight to ten (8-10) business days, and no tracking number is available.
We ship to PO boxes or APO/FPO addresses in the USA.
Orders are processed Monday-Friday.
No shipments on weekends or US Holidays.
MAXIMUM PURCHASE POLICY
To the extent permitted by law, clients may purchase a maximum of eight (8) units of an identical Product, and fourteen (14) units in total per individual sales transaction. In addition, we must also limit orders to no more than three (3) orders per customer per day. This applies to Products sold on this Site.
